Case Studies

Automating account closures to enhance customer experience and improve operational efficiency

Icon’s expertise was needed when a Tier 1 global bank wanted to introduce an automated self-service customer journey for account closures. We did not only bring our strong architecture capabilities and banking…

Cindy Heidebluth

4 December 2023

Case Studies

Helping a Tier 1 UK bank enhance and scale its payments and customer data platforms

This case study is about Icon providing a Tier 1 UK bank with expert solution and data architecture capabilities to augment the bank’s own teams across three areas: 1 Payments – Creating…

Cindy Heidebluth

27 November 2023

Case Studies

Defining the strategic roadmap for a major African bank’s payments transformation journey

This case study is about a South Africa-headquartered pan-Africa bank that engaged Icon to determine the bank’s overall capability to deliver their target architecture and make prioritised recommendations for transforming the bank’s…

Cindy Heidebluth

21 November 2023

Case Studies

Architecting and executing a real-time payments transformation programme for a global Tier 1 bank

This Tier 1 bank was looking for a payments infrastructure that would allow them greater flexibility, speed and innovation. The bank recognised Icon’s proven track record in delivering payments transformation strategies for…

Cindy Heidebluth

9 November 2023

Case Studies

Charting a strategic path towards a microservices-based core banking architecture

When a Tier 1 UK bank was facing numerous challenges with its core banking system, typical to monolithic and legacy platforms, the bank turned to Icon. This case study describes how we…

Cindy Heidebluth

4 November 2023

Case Studies

Supporting an ambitious technology transformation by delivering the strategy, roadmap and architectural support

This case study demonstrates Icon’s expertise and understanding of how enterprise architecture supports effective transformation and that it must encompass people, processes and technology. It’s about work we recently did for a…

Cindy Heidebluth

30 October 2023

Case Studies

Designing an anti-financial crime roadmap for a Tier 1 UK bank

This Tier 1 UK bank was keen to benefit from a more efficient use of its fraud and financial crime technology and data, while decreasing operating costs. Read about Icon’s work to…

Cindy Heidebluth

19 October 2023

Case Studies

Designing and delivering a solution for ISO20022 migration for a global Tier 1 bank

When this Tier 1 UK bank was facing a strict industry timeline for compliance with ISO20022 messaging standards, Icon helped the bank in a number of ways. One was that we proposed…

Cindy Heidebluth

12 October 2023

Case Studies

Supporting a UK challenger bank to transition towards an NPA-compliant payments architecture

Icon’s consultants are recognised New Payments Architecture (NPA) experts and this case study details the work our team has done for a leading UK challenger bank. Specifically, we helped with the implementation…

Cindy Heidebluth

5 October 2023

Case Studies

Transforming a premium finance provider’s technology architecture and strategy

This case study describes Icon’s work for a specialist provider of premium finance solutions to the insurance industry. The business wanted to transform its operations and technology estate because the existing Core…

Cindy Heidebluth

10 August 2023

Case Studies

Re-platforming a Customer Due Diligence solution

This is a case study about Icon’s work for a Tier 1 bank which was looking to derive greater business value from its Customer Due Diligence (CDD) solution. The legacy CDD solution…

Cindy Heidebluth

31 July 2023

Case Studies

Streamlining and enriching customer journeys and bank processes through events and insights

This Tier 1 UK bank lacked comprehensive and real-time visibility into customers’ needs and transactions and therefore couldn’t provide on-time responses. Additionally, the bank was planning to provide more of-the-moment insights to…

Cindy Heidebluth

18 July 2023

Case Studies

Transitioning to a microservices-based payments architecture

This Tier 1 UK bank needed to accelerate change to its payments platforms to be more competitive and deliver value sooner. Read what Icon Solutions did to help the bank transition to…

Cindy Heidebluth

16 January 2023

Case Studies

Defining a payments technology strategy and roadmap to…

Icon Solutions was engaged by the bank to assist them with evolving their current payments technology estate. The bank needed to enhance and refine their current payments technology estate in order to…

Kate Nelson

1 November 2022

Case Studies

Designing an enhanced payments proposition to deliver value…

Icon Solutions was engaged by the bank to propose an enhanced payments proposition for small and medium business customers and to recommend the best technical approach for deployment. The project was co-sponsored…

Kate Nelson

27 September 2022

Case Studies

Designing a technology strategy roadmap for payments and…

The bank’s reaction to major changes in the global Payments industry was a new Payments Platform Reference Architecture. Icon Solutions was asked to assess both current and target states, and overall delivery…

Kate Nelson

8 August 2022

Case Studies

Automating the customer due diligence experience

Our client is a Tier 1 bank with £750+ billion of assets and 19 million customers across UK and Ireland. Icon had proven experience at the bank from previous engagements, and were…

Kate Nelson

28 June 2022

Case Studies

Migrating legacy payments platforms to future-proof systems

Our client wanted their in-house payments platform to be used for processing all types of payments and needed to migrate legacy systems to the platform. As part of this programme, they needed…

Kate Nelson

8 June 2022

Case Studies

Transforming payments with IPF

Our client, a major Swiss bank operating in a number of countries across the globe, selected Icon Solutions to assist them on their payments transformation journey and chose Icon’s payments platform, IPF,…

Kate Nelson

10 May 2022

Case Studies

Payments Architecture service in support of ISO 20022…

Our client needed to transform their current payments architecture to ensure scalability and resilience, moving to an event-driven architecture approach. Faced with this significant strategic challenge, the bank needed a trusted third…

Kate Nelson

6 April 2022

Case Studies

Payments data monetisation: unlocking the business value from…

Icon Solutions was engaged by the wholesale banking division, co-sponsored by the Global CIO and the Chief Architect for Payments, Liquidity and Cash Management. In commissioning Icon, the Wholesale division’s business and…

Kate Nelson

22 February 2022

Case Studies

Delivering a roadmap for payments transformation

Find out how Icon helped a leading UK financial institution with a savings and mortgage customer base of over 15 million facing challenges around the performance and resiliency of their payments systems.

Kate Nelson

28 November 2019

Case Studies

Migrating to an agile integration platform

Find out how Icon Solutions helped this leading UK financial institution to develop a target architecture to encompass the strategic elements of cloud-based platforms and containerization.

Kate Nelson

28 November 2019

Case Studies

Architectural leadership for a visionary digital transformation programme

Learn how Icon established strong architectural leadership to replace the online & mobile banking applications for this global Tier 1 bank.

Kate Nelson

28 November 2019

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