Automating account closures to enhance customer experience and improve operational efficiency
Icon’s expertise was needed when a Tier 1 global bank wanted to introduce an automated self-service customer journey for account closures. We did not only bring our strong architecture capabilities and banking…
Helping a Tier 1 UK bank enhance and scale its payments and customer data platforms
This case study is about Icon providing a Tier 1 UK bank with expert solution and data architecture capabilities to augment the bank’s own teams across three areas: 1 Payments – Creating…
Defining the strategic roadmap for a major African bank’s payments transformation journey
This case study is about a South Africa-headquartered pan-Africa bank that engaged Icon to determine the bank’s overall capability to deliver their target architecture and make prioritised recommendations for transforming the bank’s…
Architecting and executing a real-time payments transformation programme for a global Tier 1 bank
This Tier 1 bank was looking for a payments infrastructure that would allow them greater flexibility, speed and innovation. The bank recognised Icon’s proven track record in delivering payments transformation strategies for…
Charting a strategic path towards a microservices-based core banking architecture
When a Tier 1 UK bank was facing numerous challenges with its core banking system, typical to monolithic and legacy platforms, the bank turned to Icon. This case study describes how we…
Supporting an ambitious technology transformation by delivering the strategy, roadmap and architectural support
This case study demonstrates Icon’s expertise and understanding of how enterprise architecture supports effective transformation and that it must encompass people, processes and technology. It’s about work we recently did for a…