Skip to content
    Insights Case Studies
    Case Studies

    Transforming compliance query handling with AI
    Published:

    Being a global bank, the client operated a Risk and Compliance Centre of Excellence with hundreds of Risk Stewards providing advice on queries across the bank.

    The key requirement for the client was to create a system capable of enabling Generative AI (GenAI) suggested responses to user queries, significantly reducing the time and effort required by Risk Stewards.

    Icon leveraged its deep knowledge of Generative AI and prior experience developing 'Ask Ada' to apply proven design principles and accelerate delivery.

     
    Featured RESOURCES

    Thought leadership

    Explore our selection of resources - insights, case studies, whitepapers and more, designed to help financial services organisations navigate the payments landscape.

    See all resources
    Blog
    Architecture-as-Code: Testing theories out in the real world

    Architecture-as-Code: Testing theories out in the real world

    Explore the challenges and insights from implementing Architecture-as-Code, highlighting the importance of data management and AI in real-wo...

    More Info
    Blog
    Designing AI for the long term: The case for vendor independence

    Designing AI for the long term: The case for vendor independence

    The importance of vendor independence in AI for banks, ensuring flexibility, control, and long-term value amidst evolving regulations and te...

    More Info
    Blog
    Can banks actually handle Tokenised Money - or just talk about it?

    Can banks actually handle Tokenised Money - or just talk about it?

    Banks face urgent challenges and opportunities with the rise of stablecoins in payments. Discover strategies to adapt and thrive in this evo...

    More Info
    Blog
    Tokenised Deposits – Are they the future of Payments?

    Tokenised Deposits – Are they the future of Payments?

    Explore the potential of tokenised deposits in transforming payments, their benefits, challenges, and recent UK initiatives shaping the futu...

    More Info