Winning the digital battle against the ‘dragon of change’

In an interview with Interface Magazine, Ian Povey, Head of Payments Services & Technology, discusses the strategic transformation taking place at NatWest and how that journey of change is benefitting both the bank and its customers. When NatWest needed to upgrade its payments processing infrastructure, it turned to Icon. Icon first helped NatWest create a tech strategy and roadmap before deploying IPF and move from a buy-engineering technology model to a build-engineering technology model.

Today, NatWest can get hands-on when building the functionality and features it needs into its infrastructure – all while retaining total control of its own destiny, providing agency payments and banking services, and still having a choice to invoke Icon or an SI when required.

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