Automating the customer due diligence experience

Our client is a Tier 1 bank with £750+ billion of assets and 19 million customers across UK and Ireland. Icon had proven experience at the bank from previous engagements, and were approached to assist the bank with the automation of their Customer Due Diligence (CDD) and In-Life Management (ILM) programme. A key focus of the bank’s strategic CDD/ILM Programme was the delivery of an automated, event-driven platform to implement ongoing KYC requirements for all the bank’s customers.