Why are real-time payments needed?

Why are real-time payments needed?
As the third and final part of this video series on real-time payment challenges, Simon Wilson, Icon’s Global Software Sales Director talks about why real-time payments are increasingly essential. He also touches on ISO 20022 and the huge potential it brings for understanding customer needs and consequently providing better services. Watch part two of the series, where Simon talks about finding the right technology solution for your business here. You can also find part one here, where Simon talks about the three things to consider when implementing real-time payments.