About Icon Solutions

Expertise that creates competitive edge

Complexity Simplified

About Us

Icon Solutions was born out of a passion to be different. To fight complexity, to celebrate honesty, and to put customers first.

Our founders Ben, Darren and Tom created Icon because they were fed up with seeing poor quality IT projects that always over-ran in terms of timescales and budget. They were frustrated by the lack of ownership and hidden agendas and were convinced that there was a better way to meet the needs of financial services clients. They knew that, with their combined experience of both technology and banking systems (payments in particular) and their ability to deliver, they could bring something different to the world of fintech.

Thirteen years on and their vision is a reality. Icon Solutions has grown 20% year on year delivering payment and technology solutions to leading financial institutions across the globe – institutions such as BNP Paribas, Lloyds Banking Group, Nationwide and HSBC. We have also created our own ground-breaking payments platform, IPF, which is used by Tier 1 banks to accelerate their payments transformation and roll out instant payments around the world.

Our secret formula isn’t complicated, or indeed even secret. Icon has been built on a set of fundamental values that are embodied in everything we do. ‘Fighting complexity’ is just one of these values - we strive to always find the simplest solution to a client’s problem, an approach which has often set us apart from our competitors. We never deliver unachievable ‘ivory tower’ architecture or an over-specified complex system. Whether it be assessing payments systems, producing IT transformation roadmaps or simply providing subject matter expertise, we deliver pragmatic solutions that allow our clients to be leaner, innovative and responsive to the demands of the future.

These values of course are meaningless without having people that live and breathe them. Whether they are a solution architect or payments analyst, we strive to hire only the best people. That’s because it takes the best to deliver simplicity (and simple is never easy when working in an inherently complex environment such as payments). Everyone in the Icon team brings a wealth of expertise from industry and a passion for keeping pace with a market that is constantly evolving.

Together we empower our customers to deliver the payments and technology change they need to meet the demands of tomorrow.


Our values

Principles to live by

  • Fight complexity
    In everything we do we strive to find the simple answer – whether it be in architecture or coding, or even in our internal processes. Over-complexity is not welcome at Icon.
  • Outdo yourself
    We target a legacy of excellence – we are all about doing the very best we can. And with a team full of great people, their best is really very good indeed.
  • Take ownership
    Both individually, as a team, and as a company, we don’t let things drop. If something needs doing, we’ll take it on, and see it through to completion.
  • Celebrate honesty
    We represent you, our client, and we tell you what you need to hear. We focus on the project and the customer, not on our own interests.
  • Enjoy IT
    We are enthusiastic about what we do. Icon people turn up to work with a spring in their step as they are genuinely excited to get stuck in.

Icon Academy

Empowering our clients is at the heart of Icon Solutions and with that comes sharing the payments knowledge and expertise we have gained from working with Tier 1 global banks.

We have packaged our payments experience into three core payments training workshops exclusively for our existing customers. All our training courses can be tailored to your requirements, whether you want to fast-track those new to payments, want to develop the skills of experienced payments professionals or about to begin a major payments transformation programme.

All courses are delivered by payments practitioners who are experts in their field. They all bring a wealth of expertise from the industry, a desire to learn and a passion for keeping pace with a market that is constantly evolving.

The courses are workshop based (normally between 2-3 hours) and can take place either at your offices or with us here in Wimbledon.

Find out more about our courses here.

Payments 101

Payments Architecture 101

Payments Transformation Programme Delivery Seminar

CarbonNeutral® Company

We are proud to be certified as a CarbonNeutral® Company

CarbonNeutral® is a global standard awarded to businesses which reduced their greenhouse gas emissions to net zero. This is usually achieved through a combination of internal emissions reductions and the purchase of environmental instruments including renewable energy certificates and carbon credits.

Being a CarbonNeutral® Company means that we have taken the steps to offset our carbon footprint by supporting different projects:

Project 1: Peatland and Forest Conservation REDD+ Portfolio, Indonesia

Based on the island of Borneo in Indonesia, this REDD+ project preserves carbon-dense tropical peat swamp by helping to halt deforestation of roughly 65,000 hectares of forest which was originally slated for conversion to palm oil plantations. The project focuses on both community development – encompassing 2,500 households living within the project area – and biodiversity conservation, particularly the protection of the 105,000 endangered Borneo Orangutans. In order to deliver on its goals, the project actively engages local communities to improve food security, income opportunities, health care, and education – all with the support of carbon finance.

Project 2: Solar Water Heating, India

Solar water heaters (SWH) provide households, small and medium sized enterprises (SMEs) and institutions with an in-house hot water supply fuelled by renewable energy rather than carbon intensive grid electricity.  According to a report published by the International Energy Agency in February 2021, coal, oil and solid biomass continue to meet 80% of the country's energy demand. The project is primarily focused on serving urban areas throughout the country, and manufactures, distributes, installs and maintains solar water heaters for a variety of residential, commercial and community buildings. Distribution is primarily through private entrepreneurs or larger entities that act as solar water heater dealers and franchise sub-dealers. 

Icon Foundation

At Icon we don’t measure ourselves by the success of our work alone,

we also want to ensure that we make a valuable contribution to society.

From supporting smaller charities where we feel we can make a real difference to sponsoring employees in their charitable challenges,

we donate to causes where we have a personal connection. That is why we created the Icon Foundation.

It is a non-profit entity entirely funded by Icon and used for donations to good causes.



Icon also supports the Hope Classic Rally which raises funds for WeSeeHope to transform the lives and futures of children in some of Africa’s toughest and harshest environments.

From rehabilitating isolated children back into their communities, to educating young people and training them in vocational and business skills, WeSeeHope focuses on delivering tangible and sustainable impact. To see how WeSeeHope help those in need, watch this short video on Yona's story.

The Wimbledon Guild

The Wimbledon Guild offer a wide range of services available at little or no cost to people who live or work in Merton. They are currently providing more services to more people than at any other time in their history. Many local people experiencing financial, material and emotional hardship are unable to get the support they need anywhere else. 

Polka Theatre Freefalling programme

We have supported the Polka Theatre Freefalling programme since 2014. Freefalling is a drama programme provided free-of-charge to Merton Borough children aged 9-11 years old who are, or may be, at risk of social exclusion or who are experiencing difficulties at home or school.

Amani Children's Home, Tanzania

In 2015, Icon’s Director of Operations and Director of Services (Ben Hallifax and Darren Capehorn) raised over £7,000 for Tanzania-based Amani Children’s Home by climbing Mount Kilimanjaro. We feel that we can make a real difference by sponsoring employees in their charitable challenges and we often match-fund our employees’ contributions.

CAF Give As You Earn (GAYE)

We’re proud to be part of the number one payroll giving scheme in the UK. “CAF Give As You Earn” helps over 3,000 companies and 400,000 staff to give nearly £80m to charity each year. 

We’re delighted to have been awarded the Silver Payroll Giving Quality Mark for our organisation’s commitment to payroll giving and corporate social responsibility. 

Guts in Motion

In 2016 and 2017, Icon supported and took part in the Guts in Motion Paris to London cycle ride that takes place over 3 days every July to raise money to fund research into greater understanding and treatments for Crohns disease and colitis.  Since starting in 2010 the event has raised over £500,000 every penny of which has gone directly into research programs at leading hospitals and universities.

Future Frontiers

In 2020 we are proud to have started working with Future Frontiers, an award-winning education charity which works with schools and businesses across the UK to provide a programme of coaching and access to professional role models to young people aged 13-18. The programme exists to ensure young people from disadvantaged backgrounds are equipped with the knowledge, skills and mindsets to achieve their potential at school and when transitioning to destinations in education, employment or training.

Icon Solutions is proud to partner with a number of specialists within the payments industry in order to meet the growing demand for instant payments around the globe. Icon combines our proven payments solution (IPF) and decades of global payments implementation expertise with handpicked partners, creating an international network which enables us to offer our clients a world class path to instant payments.

The Clearing House

In response to US demand, IPF offers an accelerated route to accessing The Clearing House’s real-time payments system. This partnership enables our US customers to expedite their adoption of real-time payments, adapt quickly to changes in the payments landscape and keep ahead of their competitors.


Icon Solutions has partnered with T-Systems Hungary to provide Hungarian banks with easier, quicker and more manageable access to immediate payments via Icon’s Instant Payments Framework (IPF). Current clients of T-Systems will benefit from Icon’s ongoing investment into IPF product development which will enable banks to continually realise financial savings and improve performance.

Digital Control Room

Icon Solutions has partnered with Digital Control Room (DCR), an independent RegTech software company specialising in providing governance risk, and compliance software solutions. Icon and DCR have partnered to codify their extensive combined knowledge of the banking domain – embracing data governance and large scale institutional regulatory transformation – into The GDPR Integrator based on DCR’s GDPR Platform. 


Featurespace is the world’s leading provider of Adaptive Behavioural Analytics technology for fraud and risk management. ARIC™, Featurespace’s advanced machine learning platform, detects anomalies in individual behaviour to spot new fraudulent activity in real time. The combination of IPF and Featurespace’s advanced automation systems enables our customers to seamlessly integrate with instant payment schemes globally, and to spot and block fraud attacks on the scale needed when processing payments in real-time.