It begins by envisioning seamless banking through automated processes, enhanced client servicing and fewer manual touchpoints. Next, it looks at how AI can unlock value by providing hyper-customised insights. Finally, it touches on client focus - a core Citi strength - and considers AI's application for listening, understanding and co-creation.
Underlying these possibilities are considerations around ethics, model risk management and compliance, which are addressed in the final section, along with emerging legal frameworks.