Being a global bank, the client operated a Risk and Compliance Centre of Excellence with hundreds of Risk Stewards providing advice on queries across the bank.
The key requirement for the client was to create a system capable of enabling Generative AI (GenAI) suggested responses to user queries, significantly reducing the time and effort required by Risk Stewards.
Icon leveraged its deep knowledge of Generative AI and prior experience developing 'Ask Ada' to apply proven design principles and accelerate delivery.