This is a case study about Icon's work for a Tier 1 bank which was looking to derive greater business value from its Customer Due Diligence (CDD) solution. The legacy CDD solution was already policy-compliant. However, Icon identified a number of areas for improvement. The bank wanted to re-platform the existing CDD review tool with a vendor-based option to further improve efficiency, pace of system change and overall customer experience. Read more about how this was achieved.
Fill in the form to download the full case study.