Case Studies

Case Study: Automating Account Closures to Boost CX & Efficiency

Written by Cindy Heidebluth | Dec 4, 2023 12:00:00 AM
cindy.heidebluth@iconsolutions.com Cindy Heidebluth

Icon's expertise was needed when a Tier 1 global bank wanted to introduce an automated self-service customer journey for account closures. We did not only bring our strong architecture capabilities and banking domain knowledge to the table but also our experience of working collaboratively with a bank’s own product teams.

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